Sales Advice 01872 888132

Delivery FAQ

Delivery Overview and F.A.Q.s

How much will delivery cost me? 

Not a lot! The cost of most items in our stores includes economy delivery to UK mainland addresses. This also includes addresses in the Highlands and offshore post codes in many cases. Economy delivery usually takes 4-10 working days from dispatch to reach you. 

If you need the item faster then you also have the option to upgrade to standard or Express 24hr delivery at extra cost. If you order more than one item, the shipping is still included for economy delivery and the extra cost for upgrading will be applicable on each item.


Delivery Service

Delivery Days

Economy

4-10

Standard

1-2

Express
24 hr

Next Day *

Europe (EU) Priority

3- 5

World Priority

5-10

N.B. All delivery times are the estimated number of working days from time of dispatch. Dispatch from us is on same day if you order by 2pm, or 11:30am for a kayak (working days)

UK Deliveries:

When you place an order in our shop, the goods are in stock at our warehouse. We aim to dispatch orders on the same day they are received.
We only dispatch from our Warehouse Monday to Friday. We do not have collections by our couriers over the weekend.

Royal Mail 1st Class, 2nd Class and Tracked: At the checkout, you have a choice of Economy Delivery (4-10 days), which is the option included in the price of your goods or you can upgrade to Standard Delivery (1-2 days), or Express Next Day. 
With Economy and Standard delivery, your order will be sent via Royal Mail if it is under 1.75Kg or by Courier if it is over that weight.  For larger items or multiple item orders where the total weight is over 1.75kg we use our secure courier.

Courier Deliveries: All Express Next Day, plus some Economy and Standard  deliveries will be made by our Couriers - DPD. All Courier parcels will need to be signed for on delivery unless you make special arrangements directly with the Company.

We can offer a one hour delivery time slot so you don’t need to wait in all day for your parcels!
We have worked with our couriers DPD to develop an interactive service which advises you by email when your package will arrive, with a one hour delivery window. If it is more convenient, you will also have the option to reorganise your delivery for a time to suit you.

DPD
Next Day Delivery Times:  DPD deliver to most UK addresses on the next working day by 5:30pm, Monday to Friday (except Public and Bank holidays).  The next day service does not normally include delivery on a Saturday. If however you need to upgrade to Saturday delivery, please contact Customer services on 01872 888132.

UK Outlying areas: The delivery time may be extended from the usual 24 hours and can take up to 48 hours. Unlike many online retailers we do not charge extra for delivery to the following post codes but they are destinations where orders will normally take 48 hours to arrive -

AB30, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB44, AB45,AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56, BF, BT, DD10, DD8, DD9,EI(ZZ75) ALL, FK8, FK17, FK18, FK19, FK20, FK21, G83, GY9 HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM86, IM87, IM99, IV1, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV2, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV29, IV3, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV4, IV40, IV41, IV42, IV43,IV44, IV45, IV46, IV47, IV48, IV49, IV5, IV50, IV51, IV52, IV53, IV54, IV55, IV56, IV6, IV7, IV8, IV9, IV(ALL) JE, KA27, KA28, KW1, KW10, KW11, KW12, KW13, KW14, KW15-99, PA20 TO PA99, , PH17 TO PH32, , PH33 TO PH48, PH49 TO PH99, TR21, TR22, TR23, TR24, TR25, ZE1, ZE2, ZE3>

International Deliveries:

We use Royal Mail or DPD for all our International deliveries. Whilst there is a charge for all international deliveries on top of the cost of the goods, our policy is to keep this to an absolute minimum.

Australia, Italy and South American delivery delays: Some customers have recently experienced longer than expected delivery times via standard Airmail parcel post for Australia, Italy and South America and in some cases orders have taken three to four weeks to arrive. This is not true in every case and does not affect our Courier Services.  If you have any questions please send an email to service@the-hubs.co.uk

F.A.Q’s

When will my item be delivered? 

Most smaller items are sent via Royal Mail and will arrive with your postman during their usual daily visit.

If your item(s) is bulky, heavy or more valuable than our average packet, then it will probably arrive with one of our couriers and will need a signature on arrival. Couriers will arrive at any time between 8:30am and 5pm, however our new delivery time slot system advises you by email when your package will arrive, with a one hour delivery window. If it’s more convenient, you will also have the option to reorganise your delivery at a time which suits you.

Unfortunately our couriers do not deliver on Saturdays or on public holidays unless by special arrangement. If you do require Saturday delivery, please call us on 01872 888132 and we will be happy to arrange this for you.

Do you give shipping discount for multiple items (combine shipping)?

If you order multiple items with our economy free delivery we have already included a discount for you and the goods will usually all be delivered at the same time. If you upgrade to a faster service, there will be a small additional charge for each item, please see the individual listing for full details.

I am an international buyer, what postage options do I have? 

International shipping options are included in the listing that will give you a cost for your order. There is no compensation for any loss or delay when using standard Airmail. We can provide insurance at an extra cost.

On the rare occasion where we may need to charge more for International shipping, we will contact you, explain why and offer you the choice of cancelling the order. 

Buyers may also be responsible for duties, taxes, and customs clearance fees as determined by the law of the country of destination. If shipments require a Customs Declaration it will be attached to the parcel. 

If you live outside the UK and shipping costs are not specified in the listing, please email us with details of the item you're interested in plus your country of residence and we will be happy to give you a quote.

Can I collect my order?

YES - if you are able to get to our Warehouse near Tresillian, Truro, Cornwall TR2 4HF. The warehouse is open 09:00 -17:00 Monday to Friday and some Saturdays/Sundays. Please call us on 01872 888132 to check we will be open if you want to come on a weekend.

When will you despatch my item?

If your order has been placed by 2:00pm and paid for, we will dispatch it the same day Monday - Friday, not including Public Holidays. 

If your order is received later, we will still try our best to send it out on the same day. Orders received after 2:00pm may not be sent as we have to meet our Carriers’ collection schedules. Please assume that any order placed after 2:00pm will leave our warehouse on the next working day. 

How soon will I get my item?

At The Hubs we always aim to get your goods delivered fast. Take a look at our feedback for proof! Most of our customers do get their items the next day, however this cannot be guaranteed unless you use our Express Delivery option. 

Will the package need a signature?

Most of our deliveries will require you to be there to accept the delivery and some will require a signature. If you need to make special arrangements, please call 01872 888132 or send an email to service@the-hubs.co.uk

I need my item(s) tomorrow, help?

To guarantee delivery of your order for the next working day, please pay by 2:00pm and opt for Next Day Delivery. First class delivery is usually very good and generally does get there the next day but obviously Royal Mail cannot guarantee it.

If you live in the more outlying areas of the UK, we cannot guarantee next day delivery even if you select that service at checkout as our courier can sometimes take 2 days.

If your order is placed after 2:00pm, don’t panic! Please call customer service on 01872 888132 and we will do our very best to help you. .

What delivery company do you use?

We use Royal Mail primarily for all our small packages, for bigger parcels we tend to use DPD Couriers as we have found them to be the best in the UK.

I need my item delivered on a Saturday, can you help?

We can often do this! The best way is to call our customer service department on 01872 888132 Monday to Friday, 9am - 5pm before you place the order. If you decide you want a Saturday delivery after you have placed the order, please give us a call and we can change the details on the system.

Do you dispatch to The Scottish Highlands, UK islands, N.Ireland and The Channel Islands?

Yes, delivery to outlying areas is taken into account with all our tarrifs. We do not charge any extra for delivery to these addresses.

Do you dispatch to The Scottish Highlands, UK islands, N.Ireland and The Channel Islands?

Yes. If your address has a UK post code, there is no extra charge for shipping with Royal Mail, if however the item has to be sent by courier, there may be an additional charge and longer delivery times for some items. Items which require specialist delivery will have this stated on the listing.

Do you ship to BFPO addresses?

Yes. When you checkout, please choose UK 1st class. We don't believe our Service personnel or their family and friends should pay any more than Standard UK delivery.

How do I know if my item has been sent?

You will receive an automated email confirmation when your items have been dispatched.

Do I have postage insurance if my item is lost?

YES! Insurance cover is provided in the cost of shipping stated in the listing. Royal Mail 1st class or 1st class recorded allows a maximum compensation of £34 and can be processed 15 working days after the date of posting. For further information and updates please visit www.royalmail.com.

In our experience Royal Mail deliver the goods 99.5% of the time so it really is very rare that things go missing these days. We will always provide all the delivery information required to make postage claims.

Items delivered via our secure 24 hour couriers are fully insured by us. If the item is lost, we will send out a replacement straight away and credit you for the original delivery costs.

Please see the international section for details of insurance on international deliveries.

I missed my delivery and now it is on its way back to you, what shall I do?

If any item is returned to us because Royal Mail or our Couriers were unable to deliver, we reserve the right to request the re-postage costs if the item needs to be sent again. If you require a refund then your postage will not be refunded. Please see our Returns FAQ for full Terms and Conditions. 

What do your P&P costs include?

Our postage charges include charges in addition to the actual cost of postage for the item. These are the costs of packaging materials and a handling fee to cover our time. .

I am still confused about delivery and shipping... help?

Please call customer service on 01872 888132 or email service@the-hubs.co.uk and we will be happy to help you.